Commonly Asked Questions

What is included with my Booth Package?
Each 10' x 10' booth package includes the following: 8' back-wall drapes; 3' side-rail drapes; 6' skirted table; two chairs; booth carpeting (and daily cleaning); wastebasket and 7"x44" identification sign.  Booth colors are red, gray and gold.  Additional furnishings may be ordered through the official decorator, National Expo.

Electric and telephone service are not provided and must be ordered separately from the TD Convention Center .

Any additional booth furnishings beyond what are mentioned above are not provided and must be ordered separately from National Expo,  217-636-8178 or customerservice@natlexpo.com .

May I hand-carry items into the Exhibit Hall?
Yes.  Exhibitors may hand-carry their own material into the exhibit facility.  However, be advised that no carts or dollies will be available for loan or rent from either National Expo or the Convention Center.  Please note that only full-time employees of the exhibiting company will be allowed to hand-carry items into the exhibit facility.

What is Drayage?
Drayage (material handling) is the handling of your exhibit freight in Louisville.  Drayage services are ordered through National Expo.   A CWT (hundred weight) is defined as 100 pounds of material and is used as the billing unit for drayage charges.  Drayage services include:

Receiving exhibitors freight at the advance shipping warehouse and storing it for up to 30 days prior to the show.  
Receiving freight at the Convention Center loading dock.
Unloading and placing exhibit materials in the exhibitor's booth.
Picking up and storing empty crates and containers during the show.
Returning empty crates and containers after the close of the show.
Loading freight or equipment on outbound carriers for return shipment.

Please contact National Expo for more details. Phone: 217-636-8178 or customerservice@natlexpo.com.  www.natlexpo.com

Can I set up and dismantle my own booth?
Yes.  Exhibitor Appointed Contractors will be permitted to supply their own labor for the installation and dismantling of their displays.

How soon will empties be returned after the close of the show?
No crates or boxes in National Expo storage will be delivered to exhibitor booths until all aisle carpet has been removed.  Small cases and cardboard cartons will be stored in a separate area to facilitate their quick return.  Empties will be returned to your booth as quickly as possible after the close of the show.

Who is responsible for the security of my merchandise?
You are.  Show Management provides perimeter security at points of entry to the Exhibit Hall.  However, the ultimate responsibility for merchandise security rests on the exhibitor.  Therefore it is advised that you have a rider attached to your property insurance policy covering your merchandise against "all perils" for the period of time from the date of shipment to the return arrival date of your materials.  Neither Show Management, the conference co-sponsors, the Convention Center, National Expo nor any of their officers, agents or employees assume any responsibility for such property.